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Chapter 5 · Part 1

Emotional Intelligence

Self-awareness, empathy & EI in administration and governance.

6
Concepts
0
Formulae
6 min
Read time
Intermediate

Learning objectives

  • 1Explain emotional Intelligence
  • 2Explain components of Emotional Intelligence
  • 3Explain self-Awareness and Self-Regulation
  • 4Explain empathy and Social Skills
  • 5Explain application in Administration and Governance
  • 6Explain developing Emotional Intelligence

Your learning path

Introduction
The Concept of Emotional Intelligence
Components of Emotional Intelligence
Self-Awareness and Self-Regulation
Empathy and Social Skills
Application in Administration and Governance
Developing Emotional Intelligence
Summary
Quiz
Revision
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Key terms

EmpathySocial skillsSelf-awarenessSelf-regulationcomposuredevelopedMotivationcomplementscomplements IQlearnable skilleffective and humaneEmotional intelligenceleadership and teamworkfirmness with compassionEmpathy and social skillsEmotional intelligence (EI)

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